Last updated: October 2026
Blue Compass Travel and Tourism ("Blue Compass", "we", "us") operates a flight and travel concierge desk based in Juba, South Sudan. This policy explains what information we collect through this website, our WhatsApp desk and our Facebook and Instagram pages, and how we use it.
Information we collect
When you submit a seat quote request through this site, we collect the details you provide, which may include:
- Your departure and destination cities
- Your travel dates and preferred class
- Your phone number or WhatsApp number
We do not use cookies, analytics trackers, or advertising pixels on this site. We only receive the information you actively type into the booking form or send us directly on WhatsApp, by phone, or by email.
Messages on Facebook, Instagram and WhatsApp
When you message us on Facebook Messenger, Instagram or WhatsApp, the first replies may come from our automated assistant rather than a person. The assistant uses an artificial intelligence service provided by Anthropic to understand your message and write a reply, using information about our services. It does not quote prices, take payments or make bookings: whenever a person is needed, it passes your conversation to a member of our team, who replies to you directly. If you would rather speak to a person, just say so.
To do this, we keep a record of these conversations (your name or profile name as the platform shows it, your messages and our replies), and the text of the conversation is sent to Anthropic to produce each reply. Under its commercial terms, Anthropic does not use this to train its models. Meta (Facebook, Instagram and WhatsApp) also processes these messages under its own privacy policies.
How we use your information
- To search for and prepare flight fare quotes on your behalf
- To contact you on WhatsApp or by phone with your quote and booking updates
- To process a booking once you confirm you would like to proceed
- To keep a record of your booking for support, changes, or refund requests
Sharing your information
We share the minimum information necessary with airlines and other travel providers to complete a booking you have requested, and with the service providers described above that help us answer your messages. We do not sell your personal information to third parties, and we do not share it for marketing purposes without your consent.
How long we keep your information
We keep booking-related information for as long as reasonably necessary to support your travel, handle any changes or disputes, and meet our own record-keeping obligations. Message conversations are kept for as long as needed to follow up your enquiry, and you can ask us to delete them at any time.
Your rights
You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it, unless we are required to keep it for legal or accounting reasons. To do so, message us on WhatsApp, Facebook or Instagram, or email [email protected].
Contact us
If you have questions about this policy or how your information is handled, reach us at [email protected] or through our Juba office.